Conciliation and Mediation for Pre-Terminated Worker Deployed by Agency
Complaints by Filipino workers against their placement agency (Philippine and Hong Kong) may be addressed through conciliation-mediation. This mechanism enables the parties to arrive at an amicable settlement.
Procedure |
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STEP 1 | Fill up complaint form available at OWWA office. |
STEP 2 | Wait for your turn to be interviewed by the Labour Officer and advised of the shcedule of concillation meeting wiht HK agency |
STEP 3 | Come back on the appointed date and time of conciliation meeting before the Conciliator-Mediator of POLO. |
STEP 4 | If an amicable settlement is arrived at by the complainant and placement agency, a settlement agreement is to be executed. If conciliation failed, the complaint will be endorsed by POLO-HK to POEA for appropriate action. |
POEA Overseas Employment Certificates (OECs)
ONLY VACATIONING Overseas Filipino Workers (OFWs) or those presently working with existing employment contracts can obtain Overseas Employment Certificate (OEC) thereby exempting them from paying Philippine travel tax and airport terminal fees in the Philippines.
Residents or dependents of residents who are employed in HK should secure a Certificate of Residency/Dependency and apply for a Travel Tax Exemption or Reduced Travel Tax before PCG
The OEC is only valid for sixty (60) days from the date of issuance
Documentary Requirements |
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Procedure for Issuance of OEC |
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STEP 1 |
Obtain an OFW Information Sheet from the designated OEC booth and fill up the necessary information. |
STEP 2 |
Return to the same processing counter. Submit accomplished OFW Information Sheet and pay HK$20.00 |
STEP 3 |
Check the correctness of entries written in the OEC, make sure that you have 4 copies before leaving the counter: 1 copy – for the airline 1 copy – for the Labor Assistance Center (LAC) Counter 1 copy – for the Terminal Fee Counter (located at the Airport) 1 copy – to be presented to the Immigration Counter (OFW’s copy) |
NOTE: Validity of OEC is indicated in all copies, lower left side of portion. All vacationing workers who were issued exit clearance or OEC at POLO-HK are cleared for deployment and should not need to present documents required under POEA 2007 package of reforms such as the TESDA NC2 for HSWs or OWWA Certificate of Orientation/Competency on Language and Culture at the airport.
OECs are issued 5 days a week at the following places:
Days | Place | Address |
Monday - Thursday | Philippine Consulate |
14/F United Centre |
9:00AM to 4:00PM | General |
95 Queensway, Admiralty, HK |
Sunday | Bayanihan Center |
Kennedy Town |
9:00AM to 4:00PM |
Hong Kong |
NOTE: No issuance during official / statutory holidays declared by Hong Kong and Philippine government.
Other OFWs who are going back to Hong Kong with a new employer (that is, first time to assume her duties) must obtain OEC from the nearest POEA in the Philippines with the following addresses:
ADDRESS OF PHILIPPINE OVERSEAS LABOR OFFICE (POEA): POEA Head Office - NCR Blas F. Ople Building Ortigas Avenue corner EDSA Mandaluyong City POEA REGIONAL CENTER FOR LUZON La Union POEA Regional Center for Luzon 3rd Floor, Tabora Building P. Burgos St., San Fernando City Telefax: (072) 242-5608/4335 Email: //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it., //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. Baguio City Regional Extension Unit – CAR Benitez Court Compound, Magsaysay Avenue, Baguio City Telefax: (074) 442-9478/445-4209 Email: //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. San Fernando Pampanga Satellite Office RO III 3rd Floor, FS David Building McArthur Highway Dolores, San Fernando, Pampanga Tel. No. (045) 961-3910/961-1305 Fax No. (045) 961-2195 Calamba City Laguna Satellite Office RO IV Room 1 Hectar Commercial Center National Highway, Brgy. Halang, Calamba, Laguna Telefax: (049) 834-7974 Email: //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. Legaspi City Satellite Office RO V OWWA U5, Ground Floor Ants Building, Washington Drive, Legaspi City Telefax: (052) 481-4935 Email: //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.,//us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. VISAYAS CEBU CITY Regional Center for Visayas 3rd Floor, Gemini Building 719 M. J. Cuenco Ave., Cebu City Tel. Nos. (032) 416-7049/416-7056 Fax No. (032) 416-7051 Email: //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it., //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. ILOILO CITY Regional Ext. Unit – RO VI 2/F S. C. Divinagracia Bldg., Quezon Street, Iloilo City Telefa: (033) 335-1058, 336-8611 Email: //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. BACOLOD CITY Satellite Office 3/F, Maybank Building San Juan St., Bacolod City Tel No. (034) 434-7391 Email: //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. MINDANAO DAVAO POEA Satellite Office 2/F AMYA II Building Quimpo Blvd. corner Tulip Drive, Davao City Telefax: (082) 297-7429 Tel No. (082) 297-7640/7650/7428 Email: //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. CAGAYAN DE ORO CITY POEA Regional Ext. Unit – Region X 3/F Acersyant Bldg. Kauswagan Highway 9000 Cagayan De Oro City Telefax No. (088) 857-4920 Email: //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it., //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. ZAMBOANGA CITY POEA Regional Ext. Unit RO IX 2/F Jose Co. Building 8 Veterans Ave., Zamboanga City Telefax No. (062) 992-0946/992-4042 Email: //us.f421.mail.yahoo.com/ym/Compose?To=This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.
Agency Accreditation
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New Accreditation (Household workers) APPLICATION SUSPENDED AS OF NOV. 19, 2001 |
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Renewal of accreditation (Household workers) |
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Cancellation/ change of accredited agency counterpart |
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Cancellation of previous/existing Philippine agency counterpart accreditation |
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Accreditation of New Partner |
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Required documents should be submitted in triplicate copies (1 original and 2 duplicate) for the following applications: |
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Job Order/Manpower Request (Household workers) |
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Skilled Workers (Name Hire/ Individual)
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Agency Hiring Skilled Workers Thru Philippine Agent |
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Shipping/ Manning Agency |
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Overseas Performing Artists (Entertainers) |
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Contract Verification
- INDIVIDUAL PROCESSING
This service is extended to overseas Filipino workers (OFWs) who are renewing their employment visas, or transferring to a new employer after the old contract has expired or prematurely terminated with ID 522 from HK Immigration.
The verification process basically ensures that the contract is in compliance with labor and immigration laws of Hong Kong.
For OFWs renewing (with the same employer) their contracts, the procedure of processing their employment contract shall be under “EXPRESS EMPLOYMENT CONTRACT PROCESSING” as follows:
Secure OFW Information Sheet from the Consulate guard (DOWNLOADABLE FORM). Fill up completely the Information Sheet. [FORM A]
Attach completely filled-up OFW Information Sheet to the New Employment Contract and other required and/or supporting documents.
Give the above-mentioned documents to the Cashier together with the exact amount of HK$297.50 as processing fee. Get only the Original Receipt (OR-white).
Bring the O. R. after 5 working days to COUNTER 13 for the release of the employment contract and other documents.
NOTE: The applicant will receive a call within 24 hours upon submission of contract from POLO staff if there is any concern/problem to address it.
Those OFWs transferring to a new employer after finishing the former contract can process directly at Counter 17, while those with pre-terminated contracts must secure an ID 522 at the HK Immigration Department before they can process their new contract over-the-counter in the Consulate
- PROCESSING THRU EMPLOYMENT AGENCY
Placement agencies shall process employment contracts of domestic helpers through “”File Easy”, the procedure of which is as follows:
- Submit all the employment contracts and supporting documents of domestic helpers together with the transmittal form and tally sheet to Counter 15.
- Upon receipt of filled up transmittal form and tally sheet from POLO staff, proceed to Cashier for the corresponding payment/s. In case there is/are questions in the submitted contracts, Agency concerned will receive a call from POLO staff within 24 hours upon submission to address the problem.
- Claim the processed employment contract/s from Counter 13, 5 working days after payment/submission of complete requirements.
DOCUMENTARY REQUIREMENTS FOR EMPLOYMENT CONTRACT PROCESSING
Hereunder are the necessary documents for the processing of individual employment contract; process by the employer and process through employment agency:
Documentary Requirements
Individual
Contracts Processing
Renewal/Re-Contract (thru "EXPRESS" PROCESSING)
Old Contract (photocopy) New Contract [4 copies/1 set from HK Immigration Dept. – ID 407 (10/2003)] Valid Passport & visa (photocopies) Duly accomplished OFW Information Sheet (DOWNLOADABLE FORM) Hong Kong ID (both Employer and Helper photocopies) Transfer/Change of Employer with Finished/ Completed Contract
(Over-The-Counter Transaction)
Old Contract (original) New Contract [4 copies from HK Immigration Dept. – ID 407 (10/2003)] Valid Passport & valid latest visa (original) Duly accomplished OFW Information Sheet (DOWNLOADABLE FORM) Hong Kong IDs (both Employer and Helper - photocopies) Transfer/Change of Employer with Pre-Terminated Contract
but obtained ID 522 from HK Labour Department
(Over-The-Counter Transaction)
Old Contract (original) New Contract [4 copies – ID 407 (10/2003)] Passport with latest valid visa (original copy) ID 522 [HK Immigration Appointment Letter] (photocopy) Duly accomplished OFW Information Sheet (DOWNLOADABLE FORM) Employer and Helper’s Hong Kong IDs (both Employer and Helper – photocopies) Name /
Direct Hire
The Philippine Overseas Labor Office (POLO) today announced that endorsement for exemption from the ban on direct hiring of HSWs will be limited only to employers covered under the following categories:
Members of the diplomatic corps;
Members of International Organizations;
Immediate members of the family of heads of state/government;
Ministers, deputy ministers and other senior officials of the host country; and
Employers residing in countries where foreign agencies do not operate.
Employment Contract Processing Through Agency
New Hire
Tally sheet (1 set); Transmittal forms (3 sets) with agency ID code written on top; Original employment contracts, ID 407 (Rev 10/2003) – obtainable at the Hong Kong Immigration Department, signed by the domestic helper and employer; Photocopy of worker’s valid passport, page showing the worker’s picture and signature; Photocopy of employer’s HK ID; Photocopy of worker’s Hong Kong ID, if the worker has worked in HK; Ticket Exchange Voucher (one way & open date) Duly accomplished OFW Information Sheet Re-Hire (Same Employer)
Tally sheet (1 set) Transmittal forms (3 sets) with agency ID code written on top Original employment contracts, ID 407 (Rev 10/2003) – obtainable at the Hong Kong Immigration Department, signed by the domestic helper and employer; Photocopy of old employment contract Photocopy of worker’s valid passport, page showing the worker’s picture and signature, and visa that will expire; Photocopy of worker's Hong Kong ID Photocopy of employer’s HK ID Ticket Exchange Voucher (one way & open date) Duly accomplished OFW Information Sheet Transfer (Change Employer)
Finished Contract
Tally sheet (1 set) Transmittal forms (3 sets) with Agency ID Code written on the top Original employment contracts, ID 407 (Rev 10/2003) – obtainable at the Hong Kong Immigration Department, signed by the domestic helper and employer; Copy of old employment contract Photocopy of worker’s valid passport, page showing the worker’s picture and signature, and visa that will expire; Photocopy of worker’s Hong Kong ID Photocopy of employer’s HK ID Duly accomplished OFW Information Sheet Pre-Terminated Contract
Tally sheet (1 set) Transmittal forms (3 sets) with Agency ID Code written on the top Original employment contracts, ID 407 (Rev 10/2003) – obtainable at the Hong Kong Immigration Department, signed by the domestic helper and employer; Copy of old employment contract Photocopy of worker’s passport with signature Photocopy of worker’s Hong Kong ID Photocopy of employer’s HK ID ID 522 (HK Immigration appointment letter) Duly accomplished OFW Information Sheet
SCHEDULE OF PROCESSING
SCHEME
DAYS/TIME
INDIVIDUAL CONTRACTS
(Renewal/Re-Contract and Transfer/Change Employer)
Sunday to Thursday
9:00 AM - 3:00 PM
EMPLOYMENT CONTRACT PROCESSING THROUGH EMPLOYMENT AGENCY
Monday to Thursday
9:00 AM - 3:00 PM
ANNOUNCEMENTS

- Tue, Apr 8th 2025 Start of 2025 Overseas Election Period
- Mon, Apr 7th 2025 Notice of Final Lockdown and Sealing
- Sun, Apr 6th 2025 Notice of Approved Applications for Accreditation - Volunteers
- Sun, Apr 6th 2025 Notice of Approved Application for Accreditation (Media)
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